Terms and Conditions
TERMS AND CONDITIONS OF USE
These are the full Terms and Conditions for the Customer’s use of this website and for the purchasing of products through this website. Please read these carefully. If you do not agree to these Terms and Conditions, please do not use this website.
This website is owned and operated by Titan Entertainment Group LTD under the division of Titan Books. Titan Publishing Group Ltd is a company registered in England & Wales with company number 1599367. VAT number 607 9631 24. Registered office: 144 Southwark St, London, SE1 0UP, UK. Users of this website are bound by these Terms and Conditions and should read this document before proceeding. Use of this website and information on this website is subject to the Terms and Conditions set out in this document. By using this website, the Customer is acknowledging their consent to be bound by these Terms and Conditions.
Titan Books reserves, under sole discretion, the right to change these Terms and Conditions at any time, without notice. Any changes will be posted within this document. By use of this website, the Customer accepts that they are bound by the Terms and Conditions as they are written in this document. The Customer should check this document regularly.
Forming a Contract
When the Customer places an order to purchase a product from this website, this order is a formal offer to purchase the mentioned product. Upon receipt of the Customer’s order, Titan Books will send the Customer a confirmation email illustrating that order in detail, including the price for delivery. The confirmation email that Titan Books sends is neither a guarantee nor an invoice.
A contract between the Customer and Titan Books will come into existence when Titan Books charge the Customer’s credit or debit card for the purchase of the product.
All prices on this website are in £ sterling and include V.A.T. where appropriate.
Titan Books makes every effort to ensure that the contents listed on this website are correct. However, errors may occur and Titan Books reserves the right to alter product prices and information on this website without notice. Other reasons for price alteration may include (but are not limited to) taxation changes or other duty increases.
In the event that Titan Books changes the price of an item due to an error, the following Terms apply. Titan Books will inform the Customer as soon as possible of the amendment and of the correct price. The Customer may choose to fulfil their order at the correct price, or to cancel their order. If the Customer chooses to cancel their order and has already paid for the goods in question, Titan Books shall refund the full amount in accordance with these Terms and Conditions.
The Customer should be aware that Titan Books does not consider a pricing adjustment due to a promotion, sale or other offer as an error in price, and the above Terms do not therefore apply.
Titan Books is under no obligation to fulfil an order for a product that was advertised at an erroneous price or description.
Ownership of goods does not pass into the hands of the Customer until Titan Books has received full payment.
Where a release date is listed on this website, that date is subject to change in accordance to information received from the supplier of the item. Titan Books will not be held responsible if that item is delayed, brought forward or cancelled, or if the content or cover art has changed. Where a new release is cancelled, Titan Books will cancel the Customer’s order and no costs will be charged to the Customer.
Titan Books sells a number of limited editions and products with limited stock on this website. The availability of these items is strictly on a ‘first come first served’ basis. Titan Books will endeavour to fulfil every Customer’s order; however, once the supply of the limited edition item is exhausted and the Customer’s order cannot be fulfilled, Titan Books will cancel the Customer’s order and no costs will be charged to the Customer.
Where a limited item is listed on our website as ‘1 per customer’ the Customer will only be able to order one of that particular item, and is limited to one of that item per household. Titan Books reserve the right to cancel any and all multiple orders on the same account or going to the same address that are deemed to be in violation of this policy.
Titan Books will not be responsible for compensating the Customer for any other losses connected with the purchase of limited edition products.
Delivery and Shipping
Product prices on this website are exclusive of delivery and shipping charges, with the exception of the Total Price listed under the Customer’s Shopping Cart, which is inclusive of these charges. Shipping rates are calculated by size and weight of the item(s) being shipped. Titan Books will endeavour to deliver product to the Customer as soon as possible, in accordance with the Delivery Policy as detailed on this website.
All deliveries will be made to the address that the Customer gives for delivery of the product.
Titan Books reserves the right to refuse to deliver to an address that may not be secure. This address could be (but is not limited to) a communal postal address, a BFPO or a PO Box. In this event, Titan Books will inform the Customer as soon as possible.
Titan Books will not be liable to the Customer in the event that Titan Books is prevented by circumstance from delivering product that the Customer has ordered.
The Customer should be aware that, when goods are shipped internationally, they are subject to opening and inspection by Customs authorities and customers may incur import tariff charges to receive goods. These charges are to be borne by the Customer.
Right to Cancel
The Customer may cancel their order, for any reason and at any time, up to fourteen working days after the Customer has received their goods. In the event that the Customer wishes to cancel their order, the Customer must inform Titan Books in writing by writing to email@example.com.
In the event that the Customer has unsealed the packaging on a product supplied by Titan Books, the Customer’s right to cancel no longer applies.
Should a customer wish to invoke their right to cancel on any item, the product must be returned to Titan Books in its original packaging and in a resalable condition with all seals and wrappings.
Should the Customer invoke their right to cancel, the following Terms apply.
If Titan Books has not yet dispatched the product, Titan Books will cancel the Customer’s order and no costs will be charged to the Customer’s account.
If Titan Books has already dispatched the product, the Customer will not be able to cancel their order via this site. The Customer should contact firstname.lastname@example.org
In this instance, the Customer undertakes the responsibility to return that product to Titan Books.
The Customer must return the item to Titan Books within 14 days of receipt to qualify for a refund.
In the event that an item is defective, missing, faulty or sent in error by Titan Books, the customer should contact Titan Books to arrange the return of the item. Email: email@example.com
The Customer should use and include all the original packaging to return their item/s to Titan Books.
Titan Books will offer a replacement for the same product/s that were faulty or damaged. Where we cannot offer a replacement we will refund the cost of the item/s and postage where applicable.
The Customer must return the item/s to Titan Books within 28 days of receipt for faulty, damaged, defective or incorrect goods to qualify for a refund or replacement.
Please be aware that items that are listed on our website as sale items or ordered from the sale section of our website may not be in brand new condition due to their age, and may have signs of shelf wear. If a product may originally have been shrink wrapped it’s possible the shrink wrap will be split or missing from the item.
If you receive an item from our sale that is damaged or you are unsatisfied with the condition of that product please contact firstname.lastname@example.org. In the event it is not possible to replace the item with one in new condition we will offer a full refund of that item on its return.
All content of this website is the property of Titan Books and is protected by intellectual property and copyright laws. The Customer may access any part of this website and download or copy material for personal use only. The Customer may not download or copy material for use in conjunction with any other website or business. Titan Books retains the copyright for such material, or, where the owners of the material have licensed that material to Titan Books, the copyright is retained by the owners themselves.
The customer may not remove any copyright, trademark or intellectual property notice contained in original material from any material downloaded from this website.
All trademarks appearing on this website are the property of their respective owners. Use of these trademarks is forbidden unless written permission is obtained from the owner of the trademark.
The Customer must be over 18 years of age to buy product from this website.
Titan Books reserves the right to correct any errors on this website, including description and image. Titan Books reserves the right to refuse or cancel any website order based on an incorrect description or image. These corrections may be made after the Customer’s order has been acknowledged.
Titan Books reserves the right to decline to supply any individual or company without explanation.
Titan Books reserves the right to suspend or terminate the Customer’s use of this website at any time without explanation.
It is a crime to use a false name or a known invalid credit or debit card number to attempt to order from this website. Titan Books will prosecute any Customer caught wilfully entering a fictitious order to the fullest extent of the law.
If any single provision of these Terms and Conditions is found to be invalid by a Court of Law, the invalidity of that single provision will not affect the remaining provisions of these Terms and Conditions, which will continue to have full effect.
The failure of Titan Books to exercise any right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.
These Terms and Conditions shall be construed and interpreted in accordance with the relevant United Kingdom Law. The Courts of the United Kingdom will have exclusive jurisdiction in relation to any claim, dispute or other matter arising from these Terms and Conditions, the Customer’s use of this website or the supply of the product by Titan Books.
Document last reviewed: 12/04/2022